Portfolio — knowledge architecture, AI engineering, and outdoor media by Jeremy Henricks

Open to knowledge, support and applied-AI roles

// 01

$30M+ Support cost savings

KCS / KM ARCHITECTURE

Knowledge architecture at enterprise scale

Global KCS programs through two of the largest acquisitions in tech — 160K+ articles under governance, 1,500+ publishers and 300+ coaches mentored, mid-90s CSAT held through both integrations. 20–25% case volume reduction

  • KCS
  • M&A Integration
  • SearchUnify
  • Python / NLP
Explore Enterprise Architecture
// 02

<24h From problem to live product

AI ENGINEERING

Real products, shipped at AI speed

The night before a mountain hike I was juggling four tabs — wildfire smoke, weather, traffic, pass cameras. A day later 511now.com was live: 2,700+ official cameras plus fire, weather and traffic data in one fast site. Grok Bot and other AI tools collapsed the build cycle; the judgment — sourcing rules, honest labels, curated answers — is mine. Live at 511now.com · Washington, Oregon & Idaho

  • AI-Assisted Development
  • Vanilla JavaScript
  • Leaflet
  • Official Data Feeds
Read the 511Now Story
// 03

21M Monthly platform users

OUTDOOR MEDIA & NETWORKS

Platforms that carried the outdoors online

Designed and launched OutdoorHub.com for Carbon Media Group — syndication architecture, taxonomy and SEO that carried a niche media network to 21 million monthly users, and the discipline behind the outdoor products I still build. 33% revenue growth · #1 outdoor network

  • WordPress
  • Syndication
  • Information Architecture
  • SEO
Read the OutdoorHub Case Study
All 20 projects
  1. 01

    Structure the knowledge

    KCS article structure, ownership, content health and governance — so what exists is accurate, current and findable in the first place.

  2. 02

    Make it retrievable

    Taxonomy, search tuning, stop words, metadata and information architecture. Retrieval quality is decided long before a model is involved.

  3. 03

    Let AI answer from it

    Curated answers first, then cited retrieval from real content, and a model fallback that is explicitly the last resort — not the default.

The current work

AI systems built on governed knowledge

Assistants, recommendation engines and generation tools where the interesting problem is never the model — it's what the model is allowed to say, where the answer came from, and what happens when the inputs don't cover the question.

USA Archery demo homepage with the headline Archery Is For Everyone over a photo of archers, primary navigation, and the Ask Nock assistant button Case study
USA Archery (proposal & working demo) 2026 In development

USA Archery Platform Modernization

A working modernization of a national governing body's WordPress site — 2,900+ articles migrated to Payload CMS, a rebuilt information architecture, role-based editorial workflow, and a governed AI assistant with citation-backed answers.

2,900+
Articles migrated
739
Resources catalogued
  • Next.js 16
  • Payload CMS 3
  • Neon Postgres
Read the case study
KnowledgePeak.ai homepage: a dark interface headlined 'Your customers keep asking. We write the answers,' above a scrolling ticker of real customer questions Case study
KnowledgePeak.ai 2025–Present Live

KnowledgePeak.ai

An AI documentation generator that puts enterprise knowledge practice within reach of small teams — guided questionnaires produce structured articles, with provider-agnostic LLM routing and admin-configurable templates.

  • Next.js 15
  • React 19
  • TypeScript
Read the case study
LawnscapeGuru homepage showing the weekly action plan, AI lawn analysis and weather-smart advice features, with subscription pricing
LawnscapeGuru.com 2025–2026 Live

LawnscapeGuru

An AI recommendation engine for lawn care: a property questionnaire, hardiness-zone resolution and live forecast data ground the model's weekly guidance, behind auth, subscriptions and a scheduled digest.

  • Next.js 16
  • React
  • TypeScript
View project
The AI Image Prompt Builder: a two-panel layout with Prompt Settings on the left — custom text, subject groups for General, Flora, Fauna and Food — and a Generated Prompt panel on the right offering a full prompt including MidJourney-specific parameters and a simple prompt that excludes them.
AveryJack Labs 2025–Present Live

AveryJack Labs

Three browser-based prompt builders for AI image and video generators, built on a curated vocabulary of nearly 400 defined terms and a structured six-step cinematic workflow.

  • React
  • Vite
  • Material-UI
View project

Designed & built

Wild Reactions 2026 In development

Wild Reactions Creative Command Center

A canon management system for an original creative IP — 59 character sheets, a structured world bible, and a production board, with integrated image generation and multi-model prompt assembly.

  • Node.js
  • Vanilla JavaScript
  • Markdown data store
View project
A decade of it

Knowledge management and KCS at enterprise scale

Running global KCS programs through two of the largest acquisitions in tech — governance, content health, search, self-service, and the support chatbots that consumed all of it. This is where the AI work above learned its rules.

$30M+ Cost savings (2024)

Enterprise knowledge

Case study
Broadcom 2019–2025 Shipped

Knowledge-Centered Service (KCS) Transformation

Led global KCS and Knowledge Management strategies at Broadcom through major acquisitions, reducing support volume by 20-25% and generating $30M+ in cost savings.

$30M+
Cost savings (2024)
20-25%
Case volume reduction
  • SearchUnify
  • Python / NLP
  • Google Analytics
Read the case study

1,500+ Publishers mentored

Enterprise knowledge

Case study
Symantec 2014–2019 Shipped

Elevating Support Through Knowledge Engineering

Advanced enterprise Knowledge Management and KCS at Symantec, driving 20-35% case deflection globally and establishing the foundation for scalable self-service.

1,500+
Publishers mentored
20-35%
Case deflection
  • Azure Bot Service
  • Knowledge base analytics
Read the case study

Enterprise knowledge

Henricks Media 2026 Live

Knowledge Management Self-Study Course

A 12-lesson interactive course on KM methodology and AI-first content strategy, built as a self-paced learning experience with knowledge checks and progress tracking.

  • Astro
  • TypeScript
  • Tailwind CSS
View project
Where it started

Content platforms and information architecture

Large-scale publishing systems, taxonomy, and the structural work that decides whether a site is findable — including one platform that reached 21 million monthly users.

21M Monthly users

Platforms & IA

Case study
OutdoorHub / Carbon Media Group 2011–2013 Shipped

Outdoor Media Network Platform

Designed and launched OutdoorHub.com, a content syndication platform that grew to 21 million monthly users and drove 33% revenue growth.

21M
Monthly users
33%
Revenue growth
  • WordPress
  • Custom CMS development
  • Content syndication
Read the case study

30% Engagement increase

Platforms & IA

Archery Trade Association 2013–2014 Shipped

Archery Enthusiast Hub

Conceived and launched Archery360.com for the Archery Trade Association, blending education with entertainment to drive participation and connect users with local archery communities.

30%
Engagement increase
  • WordPress
  • Custom shop locator
View project
The 1800outdoor homepage: a hero headed "Find trusted outdoor resources faster" over a forest photograph, with a resource search field and a Browse by activity row of ticket-stub cards for Archery, Backpacking, Birdwatching, Camping, and Canoeing.
1800Outdoor.com 2026 In development

1800Outdoor

A structured directory of outdoor resources built on a 15-table relational taxonomy, with Postgres full-text search, synonym expansion, and editorial publishing rules that prevent thin pages.

  • Next.js 16
  • React 19
  • TypeScript
View project
WatchTheOutdoors homepage: 'Where the wild comes into focus' with entry points for browsing videos and terrain, above a grid of curated outdoor video thumbnails
WatchTheOutdoors.com 2026 Live

WatchTheOutdoors

A curated discovery layer over outdoor video: YouTube metadata aggregated into a searchable catalog with a cache-first data strategy, admin channel tooling, and quota-aware scheduled refresh.

  • Next.js 15
  • React
  • TypeScript
View project
Shipped independently

Products I designed, built and released

Full-stack web apps, a live mountain-conditions dashboard shipped in under a day, a cross-platform mobile app, audio signal processing, and the publishing system behind books that are actually for sale. Designed, architected and implemented by me, and labelled honestly — including the prototypes.

TerraGreetings homepage headlined 'Outdoor Cards Made Simple', showing a row of seasonal card designs Case study
TerraGreetings 2025–Present Live

TerraGreetings

A subscription platform for printable outdoor-themed greeting cards — built end to end with auth, payments, an admin CMS, and a browser-side duplex PDF print engine.

  • Next.js 16
  • React 19
  • TypeScript
Read the case study
The 511now homepage headlined 'Fire, weather, traffic, and cameras', with a search bar, popular questions like 'Is Snoqualmie open?' and 'Do I need chains?', section tiles for Map, Traffic, Cameras, Fire, Air and Weather, and a row of live WSDOT, ODOT and Idaho 511 pass cameras for Snoqualmie, Stevens, Hood and Lookout Pass
511Now 2026 Live

511Now

A mountain-travel dashboard for Washington, Oregon and Idaho — wildfires, smoke, weather, traffic and 2,700+ official cameras in one place. Went from problem to live product in under 24 hours.

  • HTML & CSS
  • Vanilla JavaScript
  • Leaflet
View project
The Suggested partners screen, ranked by compatibility for the Pacific Northwest region, showing member cards with match scores of 72, 71, 60, 50, 35 and 30 alongside each person's pace and experience level, verified badges, activity tags, and meeting preference.
OutdoorPersonals 2026 Prototype

OutdoorPersonals

An activity-partner matching platform built around a weighted compatibility model, with safety features, region gating and shared outing plans. Built as a complete MVP, not deployed.

  • Next.js 16
  • React 19
  • TypeScript
View project
The A to Z Outdoors product site, headed "Every adventure, perfectly packed," beside a phone showing the app home screen: a New Checklist button, a My Trips list with a Mt. Hood summer trip at 18 of 47 items packed and a family camping trip marked All set, and a Quick Start grid of activities with per-activity item counts.
AtoZ Outdoors 2026 In development

AtoZ Outdoors

A cross-platform iOS and Android app that builds smart, tiered packing checklists for 47 outdoor activities — fully offline, with a local database and PDF export.

  • Flutter
  • Dart
  • SQLite
View project
Shimmer's Master screen: a waveform view of a loaded track, a searchable list of artifact presets grouped by what the listener hears, mastering controls with a −14 LUFS streaming target and true-peak limiter, a parametric EQ curve, and a monitor row for switching between Original, Processed, and Removed with loudness-matched A/B enabled. Case study
Shimmer (open source) 2026 Live

Shimmer

Open-source audio restoration and mastering software that removes generation artifacts from AI-produced music. Deterministic DSP, nine detectors on a protected high band, and an audible check on exactly what was removed.

  • Python 3.11+
  • NumPy
  • SciPy
Read the case study

Designed & built

Case study
TrailPress Studio 2026 In development

TrailPress Studio

A book production system that takes a title from concept to print-ready KDP interior. Thirteen pluggable content engines share one layout and export core — and it produced the books I've actually published.

  • Next.js
  • React
  • TypeScript
Read the case study
The Treq homepage: an atmospheric wireframe mountain landscape in dark green and gold, headlined 'Music for the horizon'
The Treq 2025–Present Live

The Treq

An AI-assisted music project with released catalog across streaming platforms — plus the WebGL visualizers, sequencer and video export tools built around it.

  • Three.js
  • Web Audio API
  • Tone.js
View project
Cover of Would You Rather — Wild & Wacky Adventures for Kids, published by Henricks Outdoors: illustrated mountains and clouds behind the title, a flash reading "300 hilarious outdoor-themed questions," and the tagline "Unplug. Imagine. Adventure."
Henricks Outdoors 2025 Live

Kids Activity Book: Would You Rather

Authored and published a 300-question outdoor-themed activity book for kids ages 6–12, designed to spark imagination and screen-free family fun.

300
Questions written
  • TrailPress Studio
  • Amazon KDP
View project

Everything, in one list

All 20 projects, oldest discipline to newest build.

Résumé version

Let's talk about the work

I'm looking for knowledge management, digital support, self-service and applied AI work — places where someone who has run these programs at scale and can also build the thing is useful. Leadership or hands-on; I care more about the problem than the title.

Connect on LinkedIn Read the résumé Send a message