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Working tools for knowledge teams, built from a decade of running KCS programs. Free, open at a link, no sign-up.

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Article Anatomy · Content standards

Your style guide, mapped to every field.

With dozens or hundreds of authors, one style guide doesn't hold on its own. Article Anatomy shows how the standard applies to each field of the article template, with the full guidance for any field one click away. Nine standards are built in: a general one and eight industries, from home appliances to travel.

  • Field by field. Title, Issue, Environment, Resolution: what belongs in each field, in the order authors fill them in.
  • One standard for every author. Writers, publishers and coaches work from the same rules, checklist and examples.
  • Fits your authoring tool. Your templates and field names, whether articles are written in an ITSM, a CMS or a docs platform.
Open Article Anatomy Build one for your team Why I built it
1Title

Tent wet inside in the morning

Title The customer's words, key words first

2Issue

You wake up to wet tent walls and damp gear, and can't tell whether it leaked or it's condensation.

Issue What they see, in their words, plus the other ways they search

3Resolution
  1. Wipe a wet patch and watch it.
  2. Open both vents; pitch the fly taut.

VerifyThe inner tent is dry the next morning.

Resolution Numbered steps, one action each, then a check

Want a version built on your own templates and style guide? Get in touch.