Knowledge Management · Digital Support · AI Enablement
Thirty years in enterprise technology, most of it spent making knowledge findable and answerable at scale. I led global KCS and Knowledge Management programs at Symantec and Broadcom — through two of the largest acquisitions in tech — contributing to $30M+ in annual support cost avoidance across a 160,000-article knowledge environment, with AI chatbots and self-service as delivery channels rather than experiments.
What's less common is the other half. I design and build software directly — full-stack web applications, a cross-platform mobile app, retrieval-grounded assistants, and audio signal processing. That means I can set knowledge and AI strategy, and then prototype it, scope it realistically, and hold a credible technical conversation with the engineers who ship it.
Walmart
Support the full OPD fulfillment cycle, including picking, exceptions, staging, prepping, dispensing, and closing. Resolve substitutions and inventory issues, organize orders for scheduled pickup and delivery, verify accuracy and temperature-controlled items, and coordinate customer and driver handoffs in a high-volume operation.
Broadcom
Owned global Knowledge Management and KCS strategy for enterprise support through the $10.7B Symantec Enterprise Security and $69B VMware acquisitions.
Symantec
Advanced enterprise Knowledge Management and KCS practice across multiple product lines, building the foundation later relied on during M&A integration.
Carbon Media Group / OutdoorHub
Led platform strategy, architecture and custom CMS development for a content network that became a leading outdoor media property.
Archery Trade Association
Conceived and launched a consumer platform to grow participation in archery, and restructured the association ecosystem.
Symantec
Progressed from technical support through knowledge base teams, web development and project management — the grounding for everything since.
Designed, architected and built by me. Status is stated plainly — some are live products, some are working prototypes.
A working modernization of a national governing body's WordPress site — 2,900+ articles migrated to Payload CMS, a rebuilt information architecture, role-based editorial workflow, and a governed AI assistant with citation-backed answers.
Next.js 16 · Payload CMS 3 · Neon Postgres · Vercel
A subscription platform for printable outdoor-themed greeting cards — built end to end with auth, payments, an admin CMS, and a browser-side duplex PDF print engine.
Next.js 16 · React 19 · TypeScript · Supabase
An AI documentation generator that puts enterprise knowledge practice within reach of small teams — guided questionnaires produce structured articles, with provider-agnostic LLM routing and admin-configurable templates.
Next.js 15 · React 19 · TypeScript · Drizzle ORM
Open-source audio restoration and mastering software that removes generation artifacts from AI-produced music. Deterministic DSP, nine detectors on a protected high band, and an audible check on exactly what was removed.
Python 3.11+ · NumPy · SciPy · FastAPI
A book production system that takes a title from concept to print-ready KDP interior. Thirteen pluggable content engines share one layout and export core — and it produced the books I've actually published.
Next.js · React · TypeScript · Tailwind CSS
An AI recommendation engine for lawn care: a property questionnaire, hardiness-zone resolution and live forecast data ground the model's weekly guidance, behind auth, subscriptions and a scheduled digest.
Next.js 16 · React · TypeScript · Prisma
A cross-platform iOS and Android app that builds smart, tiered packing checklists for 47 outdoor activities — fully offline, with a local database and PDF export.
Flutter · Dart · SQLite · Provider
A curated discovery layer over outdoor video: YouTube metadata aggregated into a searchable catalog with a cache-first data strategy, admin channel tooling, and quota-aware scheduled refresh.
Next.js 15 · React · TypeScript · Supabase
I publish regularly on knowledge management, KCS and applied AI — including using KCS article structures for LLM fine-tuning, governance for agentic AI, and the change management that determines whether AI adoption sticks. I also wrote and built a free 12-lesson course on KM fundamentals and answer engine optimization, and I've published books independently.
Work where knowledge and AI actually meet: knowledge management and KCS programs, digital support and self-service, conversational AI and retrieval quality, and AI enablement.
I'm interested in the problem more than the title. That includes leadership and program roles, and equally hands-on individual contributor work — knowledge architecture, content and taxonomy design, or building and evaluating AI support experiences. Based in Oregon, open to remote.