Scaling Support with AI Teammates: Rethinking Roles, Workflows, and Knowledge
Most companies are still thinking of AI as a tool, an assistant that helps agents type faster, surface a knowledge article, or handle a FAQ. But as AI systems...
May 2025Agentic AI + KCS: Transforming Enterprise Knowledge with Governance and Automation
In today's fast-paced digital economy, enterprises are seeking smarter, faster ways to manage their most valuable resource: knowledge. Knowledge-Centered...
April 2025AI + KCS: Why Structured Knowledge Is the Future of Support
Transforming chaos into clarity with knowledge and AI AI is revolutionizing how we approach customer support, service delivery, and knowledge management....
April 2025How to Build a Simple Bug Tracking Tool in Google Sheets
At Henricks Media, we’re passionate about equipping businesses with practical tools to simplify their workflows. One handy solution we’ve put together is a bug...
March 2025Showing 25-28 of 28 articles