Empowering Through Knowledge & Adventure
I'm Jeremy Henricks — web designer, knowledge management strategist, and outdoor enthusiast based in Springfield, Oregon. My journey blends nearly three decades of enterprise expertise with a deep love for helping local businesses thrive.
A path of resilience, reinvention, and connection
In 1995, I began my career at Symantec, where I spent over two decades shaping how global enterprises access and use knowledge. When Broadcom acquired Symantec in 2019, I continued as a KCS Program Manager, leading initiatives that transformed support delivery.
I've guided over 1,500 KCS Publishers and Knowledge Domain Experts, plus 300+ KCS Coaches, to build knowledge bases, self-service tools, and chatbot solutions that cut through complexity and drive results.
But my path hasn't been a straight line. Along the way, I took a leap into the outdoor world, helping launch OutdoorHub.com for Carbon Media Group and Archery360.com for the Archery Trade Association. These weren't detours — they were proof that my knack for building systems and connecting people translates anywhere, from digital platforms to the wild.
Life is about embracing the moment in front of us. That clarity inspired Henricks Outdoors, a brand celebrating nature and a vibrant, healthy life. It also sharpened my mission at Henricks Media: to bring clarity, efficiency, and inspiration to everything I touch.
Three decades of building & connecting
Started at Symantec
Began shaping how global enterprises access and use knowledge.
Outdoor Media Ventures
Launched OutdoorHub.com and Archery360.com — proving systems thinking works everywhere.
Broadcom Acquisition
Continued as KCS Program Manager, leading initiatives that transformed support delivery.
Henricks Media
Bringing clarity, efficiency, and inspiration to local businesses in Oregon.
Knowledge meets adventure
Today, Henricks Media fuses my roots in web design and digital strategy with a mastery of Knowledge Management and KCS methodology.
Whether it's designing a website that captivates, optimizing your support operations with proven methodologies, or building systems that actually work — I bring the same toolkit to every challenge: data analysis, knowledge engineering, and a customer-first mindset.
Systems Thinking
Enterprise-level methodology applied to your local business challenges.
Customer-First Mindset
Everything I build starts with understanding what your customers actually need.
Real-World Results
Not theory — decades of proven impact across industries and scales.
Let's build something transformative
Whether it's online, in your organization, or out in the wild — I'm here to help you tell your story, solve your challenges, and inspire action.
Start a conversationBased in Springfield, Oregon — serving Eugene, Lane County, and beyond.