About Henricks Media

At Henricks Media, we’re driven to empower people and organizations—whether by crafting a standout online presence, streamlining knowledge systems, or inspiring a life lived fully in the moment. My journey blends nearly three decades of Knowledge Management (KM) and Knowledge-Centered Support (KCS) expertise with a deep love for the outdoors, creating a unique approach to helping businesses and individuals thrive.

I’m Jeremy Henricks, and my story is one of resilience, reinvention, and connection. In 1995, I began my career at Symantec, where I spent over two decades shaping how global enterprises access and use knowledge. When Broadcom acquired Symantec in 2019, I continued as a KCS Program Manager, leading initiatives that transformed support delivery. I’ve guided over 1,500 KCS Publishers and Knowledge Domain Experts, plus 300+ KCS Coaches, to build knowledge bases, self-service tools, and chatbot solutions that cut through complexity and drive results.

But my path hasn’t been a straight line. Along the way, I took a leap into the outdoor world, helping launch OutdoorHub.com for Carbon Media Group and Archery360.com for the Archery Trade Association. These projects weren’t detours—they were proof that my knack for building systems and connecting people translates anywhere, from digital platforms to the wild.

Knowledge Meets Adventure

Today, Henricks Media fuses my roots in web design and digital strategy with a mastery of KM and KCS. Whether it’s designing a website that captivates, optimizing your support operations with proven methodologies, or curating outdoor experiences that resonate, I’m here to make an impact. My toolkit—data analysis, knowledge engineering, and a customer-first mindset—bridges the digital and the natural world.

Let’s work together to tell your story, solve your challenges, and inspire action. Contact Henricks Media today, and let’s build something transformative—online, in your organization, or out in the wild—while we “Pursue Life Outdoors” in every sense.