Knowledge-Centered Service (KCS) Transformation
Spearheaded KCS and Knowledge Management strategies at Broadcom, embedding a knowledge-driven culture through Symantec and VMware acquisitions.
Whether you run a local shop or lead a growing team, I help you look as good as you actually are — with clear websites, thoughtful content, and marketing that makes sense.
Restaurants. Clinics. Shops. Service businesses. If you need more than a template and want a partner who gets what it takes to stand out locally — we should talk.
Local businesses trust me
SEO, Google Business, and content that reaches your community.
No mystery quotes. You'll know what to expect before we start.
You work directly with me — not a rotating cast of account managers.
"Finally, someone who actually understands small business."
What I help with
I don't sell websites or SEO packages. I solve problems and help you reach goals. The work follows from what you actually need.
by the right people
SEO, local search, and content strategy that brings customers to you — not just traffic, but the right traffic.
as you actually are
Websites and content that represent the quality of your work — not templates, not stock photos, not the same look as everyone else.
actually working
Clear reporting and honest guidance so you understand what's moving the needle and what's not worth the effort.
second-guessing
A partner who helps you make confident decisions about your digital presence instead of constant uncertainty.
Work
Spearheaded KCS and Knowledge Management strategies at Broadcom, embedding a knowledge-driven culture through Symantec and VMware acquisitions.
Designed and launched OutdoorHub.com, a WordPress-based content syndication platform that transformed Outdoor Hub into a leading outdoor media network.
Your guide
I've spent years helping businesses figure out their digital presence — from local shops figuring out their first real website to teams at larger organizations untangling content strategy and knowledge management.
I'm not an agency. There's no team of juniors behind me. When you work with Henricks Media, you work with me directly. That means better communication, more thoughtful work, and someone who actually understands your business.
Either way, I'm here. Start a conversation when you're ready, or dig into the resources to learn more first.