Knowledge That Connects, Experiences That Inspire
What We Do
At Henricks Media, we combine decades of Knowledge Management (KM) expertise with digital innovation to help your business thrive. Our diverse services are designed to simplify complexity, enhance customer experiences, and inspire growth—online and beyond.
Knowledge Management & KCS
Leverage our expertise in Knowledge-Centered Support (KCS) to build knowledge bases, self-service tools, and chatbot solutions. We've mentored thousands of support experts, helping enterprises like Symantec and Broadcom reduce support friction and empower their teams.
Web Design
Your website is often your first impression. We craft visually stunning, intuitive, and user-friendly websites that not only captivate visitors but also reflect your brand's essence—rooted in our early work with platforms like OutdoorHub and Archery360.
Digital Strategy
From SEO to content strategies, we create tailored plans that align with your goals and engage your audience. Let us help you grow your online presence while keeping your customers at the heart of every decision.
Information Architecture
A well-structured website is the foundation of a seamless user experience. We meticulously organize your content, ensuring easy navigation and accessibility for your audience, informed by KM best practices.
Knowledge & Tech Insights
Explore our latest thoughts on knowledge management, digital strategy, and industry trends.