Links
KCS TIPS
Search first—someone may have solved it already.Capture knowledge while you work, not after.Use the customer’s words to boost findability.Reusing knowledge is reviewing it.Always link the case to the article used.Simple structure makes knowledge usable.See a problem? Flag it or fix it.KCS is a team sport, not a solo act.KCS is a journey, not a one-time task.Search terms are content—capture them.
Henricks Media
Knowledge That Connects, Experiences That Inspire